What to Bring

• Photo ID
• Insurance card(s)
• Completed new patient forms
• Medication list (including dosages)
• List of questions you may have for us

New Patient Forms

• Patient Information
• Cancer Family History
• Patient Intake Form
• HIPAA Disclosure
• Medical Records Release
• Medicare ABN
• Privacy Practice Notice
• Acknowledgement of Receipt of Notice of Privacy Practices
• RX Disclosure
• Map & Directions

Insurance & Billing

As a new patient you will meet with our Financial Counselor and complete a patient information form and verify your insurance information. Please bring your insurance identification card(s) with you. A photocopy will be placed in your chart. If you are covered by more than one insurance company, please let us know which company is the primary carrier. This will help to avoid any delays in receiving benefits. If there is any change in your health coverage, please contact the office to update your records.

We participate with most major insurance company and will submit claims to your carrier on your behalf. Medicaid patients are welcome. We also accept Medicare assignment – however you will be responsible for any deductibles and your 20% co-payment for Medicare’s allowed charges for physician care, chemotherapy drugs and laboratory tests. If you have supplemental coverage, we will also submit your 20% co-payment claims on your behalf. If you belong to an HMO or PPO plan, please verify that our physicians are in the plan before your treatment begins. Also, please inform our office if pre-authorization is necessary with your plan.

Co-payments are payable at the time of your visit. We accept Visa, MasterCard, Discover and American Express. We will work with you should the occasion arise that you need to be on a payment plan.

There are situations in which we are able to get assistance from the pharmaceutical manufacturers. We enroll all patients in these programs when they are available. If you qualify, it is possible that the chemotherapy drugs could be provided at no cost. Our Financial Counselor will discuss this option with you if it is available.

Please call our Billing Department if you have questions or need assistance in coordinating and filing claims with your insurance company. Please be assured that your confidentiality will be respected at all times.

Appointments & Hours

We value your time and will do our best to stay on schedule. We are able to accommodate same-day appointments for urgent issues. If you need to cancel or reschedule your appointment, please let us know at least 24 hours in advance.

You can always reach us 24 hours a day, 7 days a week by calling 831-375-4105.

After hours, you will reach our answering service. For urgent issues, they will get your message to the physician on call. For all other issues, they will get your message to a qualified staff member who will return your call on the next business day.

Our hours are Monday – Friday from 8:00am – 5:30pm. We are closed Saturday and Sunday and on all major holidays.

Emergencies & Phone Calls

If you are experiencing a true, life-threatening emergency, please dial 911 and get to the nearest emergency room.

There is always a PCC physician on call, including at night, on weekends and on holidays. You can dial our main number 831-375-4105 and our answering service will triage your call.

During the week, our triage nurses will answer and return clinical calls during business hours. If your matter is urgent, please notify our operators so that we can prioritize your call.

If you feel you need to talk to us, we want to hear from you. Please use this guide as to when you should make your phone call:

Call ANYTIME, Day or Night IF:

• Fever of 100.5 degrees or greater
• Uncontrollable nausea or diarrhea
• Pain medication is not working
• Chest pains or shortness of breath
• Severe shaking or chills
• Bleeding from the nose or gums
• Blood in the urine
• Black, tarry bowel movement
• Severe diarrhea
• Constipation with intense abdominal cramping
• Changes in your vision or hearing

Call during Regular Office Hours (8am – 5pm – Monday – Friday) if:

• You have questions about your medication, treatment or side effects
• If you’re having nutrition problems
• If you need a prescription refilled (call by 3pm and have your pharmacy’s phone number available)
• For narcotics, such as Percocet or Oxycontin, plan to either come into the office for a written prescription or allow 5 days for the prescription to be mailed. NO narcotic prescriptions can be written on weekends.

For labs tests you can log into our patient portal at www.carespaceportal.com

For other results, know that they usually take some time for us to receive them:
Scans – 48-72 hours
Tumor Markers – 72 hours
Bone Marrow results – 7-10 days
Pathology Reports 3 – 5 days

Never hesitate to call us for any problems or concerns.

Prescription Refills

It is always best to anticipate your prescription refill needs and have any necessary prescriptions written during your scheduled office visit or treatment.

You can call us during regular business hours if you need a refill and we can make arrangements for you to pick up the prescription. Please give us as much notice as possible so we can provide you with the best possible service.

PCC Dispensary

We have our own dispensary on site at Pacific Cancer Care.  We are able to dispense oral chemotherapy prescription medications and some related prescriptions.  We do not dispense narcotics at our dispensary, those prescriptions must be sent out. It is very convenient to pick up your prescriptions here at our location.  Our staff will provide excellent service and answer any questions you may have. We accept most insurance plans.